Interaction with Amazon UK Manager..

It was a great opportunity for the sem 4 MBA Operations students to know about global operations from Amazon in the classroom from a senior Amazon employee. 

We arranged a professional interaction with an Amazon Sr. Manager from UK (Easaw George) with students of MBA sem 4 operations at Alliance School of Business, Bangalore to know more about Amazon global middle mile logistics and product returns.

The interaction happened from 10.10 AM to 11.10 AM on 2 March 2023. Easaw started with what he does and how middle mile logistics adds value to the Amazon network. 

Be it in product consolidation or choosing the best transportation modes or even ensuring improved forward handling rates from 400 packages per hour per employee to 1200 packages per hour per employee, the focus Amazon keeps on improving their final customer service is appreciable.

Answering a question on how Amazon was increasing the costs for customers in India to access privileged Amazon services like Prime and so on, Easaw was quick to respond that as an organisation Amazon also incurs heavy costs. The ecommerce facility does not bring all the revenues for Amazon like AWS. But having customers and ensuring they get great value out of the system is the foremost concern for Amazon. 

Due to professional constraints Easaw could not discuss specifically about Amazon processes but he gave the students a birds eye view of the happenings in middle mile network of Amazon. Easaw also discussed about the Value Improvement and waste reduction processes at Amazon and also especially about the environmental sustainability efforts at Amazon.

The interaction was a confidence booster for the students. This is the second time Easaw is interacting with Alliance Bangalore students. Click here for a brief writeup on middle Mile logistics ..

George..

AI mediated refined above text (it is interesting to find how AI can write good english)

 March 2, 2023, the MBA sem 4 Operations students at Alliance School of Business, Bangalore had the opportunity to engage in a professional interaction with Easaw George, a Senior Manager from Amazon UK. The session focused on Amazon's global middle mile logistics and product returns.

During the interaction, Easaw highlighted the value that middle mile logistics adds to Amazon's network. He discussed how Amazon is continuously improving its customer service by optimizing product consolidation, transportation modes, and forward handling rates.

In response to a question about increasing costs for privileged Amazon services in India, Easaw explained that Amazon incurs heavy costs as an organization and that customer satisfaction is the company's top priority.

Although Easaw was unable to discuss specific Amazon processes due to professional constraints, he provided students with an overview of the middle mile network and shared insights into Amazon's value improvement and waste reduction processes, as well as its environmental sustainability efforts.

The interaction was a confidence booster for the students, and it was the second time Easaw had interacted with students from Alliance Bangalore. Interested readers can find a brief write-up on Amazon's middle mile logistics here.